If there are additional questions or concerns, you may reach Solis's Compliance Department through our hotline: XXX-XXX-XXXX or you can email Response /* (3000, 14, 5) */ To protect the confidentiality of the individual, a detailed response will not be provided however, the matter has been investigated and is considered closed. The matter was discussed and reviewed directly with the reporter.

This consumer's complaint has been reviewed. No one has responded back to me, and I am fearful of an incorrect, and what should be dissolved bill reported for collections. I offered to settle the bill at a reduced amount. I also stated that if they could generate a new bill or statement reducing to the 20%, I can pay, and I can pay today. I specifically stated on my 1/26 phone conversation with the billing department that I disputed the charges. I requested an itemized bill on 1/21, and as of 2/3 this has not been received. Neither of them have gotten back with me. Jennifer also was suppose to get back with me after our 1/26 phone call. Specifically, K/Carey told me on a phone conversation 1/26 that her supervisor Deshandra would reach out to me the same day. I've had several phone conversations and emails trying to get this resolved and as of 1/26, they have failed to provide any further communication or contact with me. All three have lied to me each time I have asked for their leaders contract information, first saying they do not have one, then they purposely misspell names, emails, and will not provide phone numbers to contact.

The behavior of the associates Jennifer E*****, Andrea S****, and Karey (Carey?) from billing are deplorable. If I had known this before the getting the service rendered, and when scheduling the appointment, I would have gone somewhere else to get what I needed done, thus disabling the office to ever render any charged services. They told me this after the right breast was examined. The billing practices, customer service communications (and lack thereof) are alarming as first-time patient, and without proper resolution they can guarantee you will lose me as a lifetime patient.Īt no time did the Southlake office discuss with me that they were only going to perform only a unilateral ultrasound- different than my doctors orders. If there are additional questions or concerns, you may contact the Center Director at XXX-XXX-XXXX or Solis's Compliance Department through our hotline: XXX-XXX-XXXX or directly XXX-XXX-XXXX or you can email am requesting resolution of the remaining balance of my bill to be dissolved and adjusted to $0. I'm not able to review company response or what action was taken.Ĭompliance Director spoke to the reporter on 5/23/22 and resolved this matter. (The consumer indicated he/she DID NOT accept the response from the business.) If there are additional questions or concerns, you may contact the Center Director at XXX-XXX-XXXX or Solis's Compliance Department through our hotline: XXX-XXX-XXXX or directly XXX-XXX-XXXX or you can email Response /* (3000, 9, 3) */

This consumer's complaint has been reviewed and addressed appropriately.

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